Ken Munshower
Strategic Initiatives & Enterprise Transformation · Organizational Change · Process Excellence
Prosci Certified Change Practitioner · CCMP® · Lean Six Sigma Black Belt
Executive Summary
Prosci- and CCMP-certified strategic initiatives and enterprise transformation leader whose nearly two-decade career spans corporate administration, operations, procurement, HR technology, management consulting, and change — building a cross-departmental understanding of how organizations actually work and the strategic lens to connect them. Originated the enterprise change discipline at a 5,000-employee global aviation training and manufacturing organization, building the Change Management Office that embedded change into project lifecycle governance as the connective layer between Strategic Initiatives and the PMO. Translates executive intent into sequenced roadmaps, stands up the governance, assessment, and risk infrastructure that keeps them honest, and connects enterprise activity at the portfolio level so executives see one view of what’s moving, what’s at risk, and where initiatives can build on each other. Merges Lean Six Sigma, Prosci, the ACMP Standard, Being First, and digital-innovation practice into an agile structure that adapts to portfolios, programs, and change initiatives. Develops direct reports, leads cross-functional teams, and manages through matrixed organizations. Brings client-facing management consulting experience, nearly four years as a direct report to a CEO, and prior depth in HR technology, procurement, and regulated healthcare. MBA in progress.
Core Competencies
Strategic Management & Portfolio Governance · Roadmap Sequencing & Investment Tradeoffs · Operating Model & Decision-Rights Design · Executive Steering & Sponsor Coaching · Change Impact Analysis · Audience Readiness & People-Side Risk Assessment · Resistance Management · Communication & Training Strategy · Adoption Measurement & Value Realization · Mergers & Acquisitions Integration · Process Excellence & Lean Six Sigma · Root-Cause Problem Solving · HR Operations & Technology Transformation · Strategic Sourcing & Supplier Management · RAID & Risk Governance · Workshop Design & Facilitation · Cross-Functional & Matrixed Team Leadership · Project Lifecycle Integration (Agile, Hybrid, Stage-Gate) · AI-Accelerated Delivery
Professional Experience
Lead, Organizational Change ManagementJanuary 2022 – August 2026
FlightSafety International — A Berkshire Hathaway Company | Columbus, Ohio | Aviation Training & Manufacturing | ~$1.5B revenue | ~5,000 employees
Newly created enterprise role, born out of the HR operations transformation — originated the organization’s change and transformation discipline
- Originated and matured the enterprise OCM discipline — built the Change Management Office from the ground up as the connective layer between Strategic Initiatives and the PMO, defining the methodology, operating model, intake standards, decision rights, and reporting cadence the enterprise still runs on, refined continuously from post-implementation reviews and adoption data.
- Partnered with sponsors and business owners to translate change goals into organizational impacts — change impact analysis converting future-state process and technology designs into team-, role-, and behavior-level impacts; workshopped future-state vision with the VPs of Operations and HR.
- Assessed audience readiness and people-side risk — stakeholder and influence mapping, readiness and absorption-capacity assessments by stakeholder group, and resistance diagnostics — presenting findings as scored inputs that set sequencing, resourcing, training scope, and go/no-go decisions at executive gates.
- Led change across concurrent workstreams in an Agile delivery environment — embedding readiness into each iterative release — coaching mid-to-senior executive sponsors and leading cross-functional change teams.
- Led the people side of technology transformation as IT’s change partner — scheduling cases migrated from ServiceNow to Salesforce with redesigned search and case workflows, an enterprise intake and process-visibility solution in Smartsheet, enterprise and regulatory-training knowledge bases, and operational process standardization including the quality management system — aligning release timing, training, and go/no-go readiness with IT and business owners to sustain adoption.
- Developed and managed multi-channel communication plans — audience segmentation, messaging, and execution through Poppulo and AppSpace; change announcements, internal articles, manager talking points, and centralized resource hubs — preparing employees to adopt the change and equipping leaders to reinforce it.
- Led the enterprise Lean Six Sigma program through kaizen events spanning billing accuracy, operational capacity, and qualification cycle time — removing recurring process waste and cost from operations, creating cost avoidance, and releasing capacity the business could sell.
- Directed training and enablement at scale — toolkits, job aids, and workshop designs delivered across the enterprise, including a Lean for Service program certifying cohorts to Lean Six Sigma Yellow Belt.
- Managed adoption risk, resistance, and performance gaps — change risk and readiness as a standing stage-gate input through a live RAID log with mitigation owners and trigger conditions; leading and lagging indicators in scorecards leadership reviewed quarterly; exposure escalated to quarterly C-suite steering committees.
- Led the people side of operating-model change — change impact, readiness, and stakeholder work for mergers and acquisitions integration, and change planning for a proposed combined shared services model spanning two Berkshire Hathaway companies.
- Built reusable change infrastructure and applied AI to accelerate delivery — designed the Change Agility Maturity Model, now embedded enterprise-wide, and prototyped toolkits, templates, assessment instruments, and scorecards with Microsoft Copilot, Claude, and ChatGPT, compressing concept-to-delivery time.
Director, Administrative OperationsJuly 2020 – January 2022
FlightSafety International — A Berkshire Hathaway Company | Columbus, Ohio | Human Resources, Administrative Operations
Owned HR operations transformation — the work that led to a dedicated enterprise change management discipline
- Partnered with IT to lead a multi-system HR technology transformation — SAP SuccessFactors, Workforce Software, BenefitFocus, and Qualtrics — managing the program budget and a team of direct reports across concurrent vendor, integration, data-migration, and adoption workstreams, with risk, dependency, and readiness tracking through every implementation gate.
- Led enterprise-wide adoption and rollout strategy for the new people systems — integrating training, communications, and manager enablement across a distributed workforce — and made the case for a dedicated change management discipline.
- Designed and launched the first enterprise employee engagement survey program — well above industry-average participation — establishing annual action planning as a standing business process; stood up the external client survey platform ahead of deadline.
- Built the enterprise awards and recognition program and led the employee benefits transition and a new-hire retention program and process redesign; led cross-functional teams across multiple departments.
Management ConsultantJanuary 2020 – July 2020
Proxima — Part of Bain & Company | Chicago, Illinois | Management Consulting | ~$7.5B revenue | ~21,000 employees
- Supported Managing Partners on client-facing transformation engagements for Fortune 100 technology leaders and an industrial equipment manufacturer — analyzing spend across professional services contracts, including a full audit of those contracts and the governance and operational processes behind them, and contributing to estimated value through strategic recommendations.
- Supported client procurement operations transformation — diagnosing process and data gaps, building spend taxonomies, and recommending operating-model redesign of client departments and processes.
Manager, Corporate ProcurementMarch 2019 – January 2020
Ascena Retail Group | Columbus, Ohio | Multi-Brand Retail | ~$7B revenue | ~42,000 employees
- Managed a procurement team overseeing the contract portfolio, supplier base (including staff augmentation), and annual spend; delivered term savings, budgetary savings, and cost avoidance through cross-functional stakeholder management during a period of organizational instability.
- Owned the Human Resources and Professional Services / Consultants categories, and led sourcing across international raw-materials apparel contracting, supplier sustainability metrics reporting, the HRIS and unemployment-benefits services transitions, consultant services, and workforce management.
Senior Category Leader, Global ProcurementMarch 2017 – March 2019
NetJets — A Berkshire Hathaway Company | Columbus, Ohio | Private Aviation | ~$5B revenue | ~5,000 employees
- Served as internal consultant to Marketing and Human Resources (U.S. and Europe) — building tools and processes inside stakeholder teams so procurement became part of their strategy — across a global aviation business — managing the supplier base, contract portfolio, and annual spend while delivering term savings, cost avoidance, and budgetary savings.
- Sourced the HR technology transformation with IT and HR — an extended HRIS RFP and negotiation for SAP SuccessFactors that retired legacy systems — and led the healthcare benefits procurement project that transitioned employee medical, dental, and vision benefits, alongside a pharmacy benefit management transition, to improve service and long-term cost.
- Ran the creative agency RFP behind a new brand campaign launch, global events RFPs, and a branded team-member eStore; led core and extended cross-functional teams; co-chaired the Berkshire Hathaway Leveraged Spend Committee for Human Resources.
Analyst, ProcurementMarch 2015 – March 2017
Highmark Health | Pittsburgh, Pennsylvania | Health Insurance / Healthcare Network | ~$32B revenue | ~44,000 employees
- Managed pharmacy benefit (PBM), Medicare, and healthcare services categories — non-emergency medical transportation, hospice and palliative care, colorectal cancer screening, and hearing-aid benefits — managing the contract portfolio and project pipeline in a highly regulated environment and delivering budgetary savings.
- Partnered with IT and business leaders to source digital solutions — a member mobile app for Medicare and Exchange markets, a cloud analytics platform, a source-to-pay contract-management module co-developed across business units, and an enterprise risk-management and business-continuity solution.
Manager, Corporate AdministrationAugust 2011 – March 2015
Affival — SKW Stahl-Metallurgie Group | Pittsburgh, Pennsylvania | Chemicals / Steel Manufacturing | ~$110M revenue | ~120 employees
- Direct report to the CEO for nearly four years, overseeing administrative functions and roles and partnering on strategic vision planning — producing board books, executive presentations, and governance documentation across U.S. and Mexican entities; progressed from Administrative Coordinator to Corporate Office Manager to Manager, Corporate Administration.
- Led the people side of change across a global stakeholder base — managing global communications and stakeholder engagement, running readiness assessments ahead of rollout, and building the process maps and training guides that embedded new ways of working.
- Delivered organizational transitions end to end — led ERP discovery and platform evaluation to replace a legacy IBM AS/400 system with Microsoft Dynamics AX, implemented 5S and a 6S for Safety program across the plant, digitized records, built procurement from the ground up with budgetary savings, and led the HQ relocation and plant expansion.
Assistant Director of AdmissionsJune 2009 – September 2010
Education Management Corporation | Pittsburgh, Pennsylvania | Higher Education
- Led employee training programs and mentored new team members; managed the applicant lifecycle, multi-channel inquiry outreach (phone, web, direct mail), and yield programming.
Marketing SpecialistMay 2008 – June 2009
ServiceMaster Professional Building Maintenance | Pittsburgh, Pennsylvania | Commercial Services
- Executed B2B and B2C integrated marketing programs to ROI targets within budget — regional internet and email marketing, customer communications, lead qualification, and events; began as a marketing intern.
Methods & Technology
Change MethodologyProsci ADKAR, PCT & 3-Phase Process · CCMP / ACMP Standard · Being First · Lean Six Sigma (DMAIC, A3, VSM, Kaizen, 5S)
Project Lifecycle & GovernanceAgile & Hybrid · Stage-Gate & Decision Rights · RAID Logs & Risk Registers · RACI / SIPOC · Benefits Realization · Smartsheet
Enterprise PlatformsSalesforce · ServiceNow · SAP SuccessFactors · Workforce Software · BenefitFocus · Qualtrics · Microsoft Dynamics AX
Procurement PlatformsCoupa · SMART by GEP · Beeline · Archer · DocuSign
Communication & TrainingMicrosoft Office (Word, Excel, PowerPoint, Outlook) · SharePoint · Teams · Poppulo · AppSpace · Canva
MeasurementPower BI · Tableau · Minitab · SPSS · JMP · Advanced Excel (Power Query) · Qualtrics · Prosci Digital Tools
Enterprise AI & AutomationMicrosoft Copilot · Claude & Claude API · ChatGPT · Power Automate · Prompt Engineering
Education & Credentials
Master of Business AdministrationUniversity of Illinois Urbana-Champaign, Gies College of BusinessExpected December 2027
Bachelor of Science, MarketingUniversity of TampaDecember 2008
Certifications & Specializations
Prosci Certified Change Practitioner (ADKAR)ProsciAugust 2026
Certified Change Management Professional (CCMP®)Association of Change Management Professionals (ACMP)July 2022
Lean Six Sigma Black Belt (LSSBB)The Ohio State UniversitySeptember 2025
Lean Leadership Certificate ProgramThe Ohio State University, Fisher College of BusinessFebruary 2024
Leading Transformational ChangeBeing First, Inc. (cert. Linda Ackerman Anderson, Ed.D.)June 2022
Advancing Digital InnovationThe Wharton School, University of PennsylvaniaSeptember 2026
Managerial Economics & Business Analysis SpecializationUniversity of Illinois Urbana-Champaign, Gies College of BusinessSeptember 2026
Employment Law CertificateCornell UniversityFebruary 2021