Ken Munshower
Strategic Initiatives & Enterprise Transformation · Strategic Operations · Procurement & Value Realization · Organizational Change
Prosci Certified · CCMP® · Lean Six Sigma Black Belt
Executive Summary
Strategic initiatives and enterprise transformation leader who connects executive strategy to the people who have to carry it out. Originated the enterprise change discipline at a global aviation training and manufacturing organization, building the Change Management Office as the connective layer between Strategic Initiatives and the PMO. Nearly two decades across corporate administration, operations, HR technology, management consulting, and change, including nine years leading procurement and category strategy and four years as a direct report to a CEO. Develops teams, people, processes, and programs as the engine of lasting organizational success. MBA in progress.
- Portfolio & governance Sequenced roadmaps, decision rights, stage-gates, and RAID risk governance that give executives one view of the portfolio.
- Change & adoption Prosci, ACMP, and Being First practice: impact, readiness, resistance, and measured adoption.
- Process excellence Lean Six Sigma Black Belt; kaizen and root-cause work, with improvement capability built into the workforce.
- Procurement & value realization Category strategy, sourcing, negotiation, and supplier governance across HR, benefits, marketing, professional services, and healthcare.
- People & team development Develops direct reports, builds change networks, and leads cross-functional, matrixed teams.
Core Competencies
- Strategic Management & Portfolio Governance
- Roadmap Sequencing & Investment Tradeoffs
- Operating Model & Decision-Rights Design
- Executive Steering & Sponsor Coaching
- Team Leadership & People Development
- Change Impact, Readiness & Resistance
- Communication & Training Strategy
- Adoption Measurement & Value Realization
- Process Excellence & Lean Six Sigma
- HR Operations & Technology Transformation
- Strategic Sourcing & Supplier Management
- RAID & Risk Governance
- Workshop Design & Facilitation
- Agile, Hybrid & Stage-Gate Delivery
- AI-Accelerated Delivery
Professional Experience
Lead, Organizational Change ManagementJanuary 2022 – August 2026
FlightSafety International — A Berkshire Hathaway Company | Columbus, Ohio | Aviation Training & Manufacturing
Newly created enterprise role, born out of the HR operations transformation — originated the organization’s change and transformation discipline
- Owned the enterprise change management process end to end — originated the discipline and built the Change Management Office from the ground up as the connective layer between Strategic Initiatives and the PMO; set the methodology, operating model, intake standards, decision rights, and reporting cadence the enterprise still runs on.
- Owned OCM budgets and readiness decisions — managed the OCM line items within each project budget, set change scope and resourcing, and was accountable for change readiness recommendations at executive go/no-go gates.
- Built and led cross-functional change networks — recruited and developed change champions across departments, coached mid-to-senior executive sponsors, and led cross-functional change teams across concurrent Agile workstreams.
- Developed people and capability — directed training and enablement at scale, including a Lean for Service program certifying cohorts to Lean Six Sigma Yellow Belt, building continuous improvement into the workforce.
- Translated strategy into people-level impact — change impact analysis converting future-state process and technology designs into team-, role-, and behavior-level impacts; facilitated future-state visioning with senior leaders.
- Assessed readiness and people-side risk — stakeholder and influence mapping, readiness and absorption-capacity assessments, and resistance diagnostics, delivered as scored inputs to sequencing, resourcing, and training scope.
- Drove adoption through communication — multi-channel plans through Poppulo and AppSpace: announcements, articles, manager talking points, and resource hubs that prepared employees and equipped leaders to reinforce change.
- Governed adoption risk — change risk as a standing stage-gate input through a live RAID log; leading and lagging indicators in quarterly scorecards; exposure escalated to C-suite steering committees.
- Led the enterprise Lean Six Sigma program — kaizen events across billing accuracy, operational capacity, and qualification cycle time, removing process waste and releasing sellable capacity.
- Applied AI to accelerate delivery — designed the Change Agility Maturity Model, now embedded enterprise-wide, and prototyped toolkits, assessments, and scorecards with Microsoft Copilot, Claude, and ChatGPT.
Director, Administrative OperationsJuly 2020 – January 2022
FlightSafety International — A Berkshire Hathaway Company | Columbus, Ohio | Human Resources, Administrative Operations
Owned HR operations transformation — the work that led to a dedicated enterprise change management discipline
- Led and developed an HR operations team — managed a team of direct reports and led cross-functional teams across multiple departments while owning the HR operations transformation.
- Led a multi-system HR technology transformation — partnered with IT on SAP SuccessFactors, Workforce Software, BenefitFocus, and Qualtrics; managed the program budget across concurrent vendor, integration, data-migration, and adoption workstreams, with risk, dependency, and readiness tracking through every implementation gate.
- Drove adoption of new people systems — integrated training, communications, and manager enablement across a distributed workforce, and made the case for a dedicated change management discipline.
- Launched the first enterprise engagement survey — participation well above industry average, with annual action planning established as a standing business process; stood up the external client survey platform.
- Built recognition and retention programs — the enterprise awards and recognition program (owned through 2024, carried into the OCM Lead role), the employee benefits transition, and a new-hire retention program and process redesign.
Management ConsultantJanuary 2020 – July 2020
Proxima — Part of Bain & Company | Chicago, Illinois | Management Consulting
- Supported Fortune 100 transformation engagements — for Managing Partners, serving Fortune 100 technology leaders and an industrial equipment manufacturer: analyzed spend across professional services contracts, including a full contract audit and the governance and operational processes behind them, and contributed to estimated value through strategic recommendations.
- Supported procurement operations transformation — diagnosed process and data gaps, built spend taxonomies, and recommended operating-model redesign of client departments and processes.
Manager, Corporate ProcurementMarch 2019 – January 2020
Ascena Retail Group | Columbus, Ohio | Multi-Brand Retail
- Led and developed a procurement team — oversaw the contract portfolio, supplier base (including staff augmentation), and annual spend; delivered term savings, budgetary savings, and cost avoidance through cross-functional stakeholder management during a period of organizational instability.
- Owned the HR and Professional Services categories — Human Resources and Professional Services / Consultants, plus sourcing across international raw-materials apparel contracting, supplier sustainability reporting, HRIS and unemployment-benefits transitions, and workforce management.
Senior Category Leader, Global ProcurementMarch 2017 – March 2019
NetJets — A Berkshire Hathaway Company | Columbus, Ohio | Private Aviation
- Internal consultant to Marketing and HR — across the U.S. and Europe, built tools and processes inside stakeholder teams so procurement became part of their strategy; managed the supplier base, contract portfolio, and annual spend, delivering term savings, cost avoidance, and budgetary savings.
- Sourced the HR technology transformation — with IT and HR, an extended HRIS RFP and negotiation for SAP SuccessFactors that retired legacy systems.
- Led the healthcare benefits transition — the procurement project that transitioned employee medical, dental, and vision benefits, alongside a pharmacy benefit management transition, to improve service and long-term cost.
- Led cross-functional sourcing teams — the creative agency RFP behind a new brand campaign, global events RFPs, and a branded team-member eStore; co-chaired the Berkshire Hathaway Leveraged Spend Committee for Human Resources.
Analyst, ProcurementMarch 2015 – March 2017
Highmark Health | Pittsburgh, Pennsylvania | Health Insurance / Healthcare Network
- Managed regulated healthcare categories — pharmacy benefit (PBM), Medicare, and healthcare services, including non-emergency medical transportation, hospice and palliative care, colorectal cancer screening, and hearing-aid benefits; managed the contract portfolio and project pipeline and delivered budgetary savings.
- Sourced digital solutions — with IT and business leaders: a member mobile app for Medicare and Exchange markets, a cloud analytics platform, a co-developed source-to-pay contract module, and an enterprise risk-management and business-continuity solution.
Manager, Corporate AdministrationAugust 2011 – March 2015
Affival — SKW Stahl-Metallurgie Group | Pittsburgh, Pennsylvania | Chemicals / Steel Manufacturing
- Direct report to the CEO for four years — oversaw administrative functions and the people in those roles; partnered on strategic vision planning and produced board books, executive presentations, and governance documentation across U.S. and Mexican entities; progressed from Administrative Coordinator to Corporate Office Manager to Manager, Corporate Administration.
- Led the people side of global change — managed global communications and stakeholder engagement, ran readiness assessments, and built the process maps and training guides that embedded new ways of working.
- Delivered organizational transitions end to end — ERP discovery and evaluation to replace a legacy system, 5S and 6S for Safety across the plant, digitized records, procurement built from the ground up, and the HQ relocation and plant expansion.
Assistant Director of AdmissionsJune 2009 – September 2010
Education Management Corporation
Marketing SpecialistMay 2008 – June 2009
ServiceMaster Professional Building Maintenance
Methods & Technology
Change MethodologyProsci ADKAR, PCT & 3-Phase Process · CCMP / ACMP Standard · Being First · Lean Six Sigma (DMAIC, A3, VSM, Kaizen, 5S)
Project Lifecycle & GovernanceAgile & Hybrid · Stage-Gate & Decision Rights · RAID Logs & Risk Registers · RACI / SIPOC · Benefits Realization · Smartsheet
Enterprise PlatformsSalesforce · ServiceNow · SAP SuccessFactors · Workforce Software · BenefitFocus · Qualtrics · Microsoft Dynamics AX
Procurement PlatformsCoupa · SMART by GEP · Beeline · Archer · DocuSign
Communication & TrainingMicrosoft Office (Word, Excel, PowerPoint, Outlook) · SharePoint · Teams · Poppulo · AppSpace · Canva
MeasurementPower BI · Tableau · Minitab · SPSS · JMP · Advanced Excel (Power Query) · Qualtrics · Prosci Digital Tools
Enterprise AI & AutomationMicrosoft Copilot · Claude & Claude API · ChatGPT · Power Automate · Prompt Engineering
Education & Credentials
Master of Business AdministrationUniversity of Illinois Urbana-Champaign, Gies College of BusinessExpected December 2027
Bachelor of Science, MarketingUniversity of TampaDecember 2008
Certifications & Specializations
Managerial Economics & Business Analysis SpecializationUniversity of Illinois Urbana-Champaign, Gies College of BusinessSeptember 2026
Lean Six Sigma Black Belt (LSSBB)The Ohio State UniversitySeptember 2025
Lean Leadership Certificate ProgramThe Ohio State University, Fisher College of BusinessFebruary 2024
Certified Change Management Professional (CCMP®)Association of Change Management Professionals (ACMP)July 2022
Leading Transformational ChangeBeing First, Inc. (cert. Linda Ackerman Anderson, Ed.D.)June 2022
Employment Law CertificateCornell UniversityFebruary 2021